7492X Valid Dump : Avaya Aura® Call Center Elite Support Exam

7492X real exams

Exam Code: 7492X

Exam Name: Avaya Aura® Call Center Elite Support Exam

Updated: Jul 03, 2021

Q & A: 0 Questions and Answers

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Preparation Materials for 7492X Exam

Passing the Avaya 7492X exam is possible from the first attempt for those candidates who are serious when it comes to training and exploring different training resources to help them acquire the best-of-breed skills. Particularly, they can use the following materials:

  • 20980W – What Is New with Avaya Aura 8

    This training is web-based and is available for a fee of $180. The individuals who want to learn about supporting, implementing, and administering the Avaya Aura Solutions can attend such a course and learn what advantages they can obtain from the newest Aura 8.0 version. This course, in particular, is helpful for the candidates who are determined to nail 7492X exam as it helps them understand how the Avaya Aura 8.0 solution works and how they can identify its varied implementation options. Besides, they will develop a solid understanding of the Avaya Aura 8.0 Application and Product enhancements as well as comprehend its indispensable features.

  • 74600V – Supporting Avaya Aura Call Center Elite

    This is another virtual course that is dedicated to those specialists who want to learn how they can support the Avaya Aura Call Center Elite system. Its registration fee is $1,400 and it is organized for 16 hours. Just like the training described above, this one offers a mixed experience. Therefore, the candidates will attend the sessions where they will learn the theoretical information related to managing and offering support to Avaya Aura Call Center Elite infrastructure with the lab exercises. Notably, a course like this follows the Avaya 7492X certification exam syllabus. This way, the candidates will increase their knack of the tested topics and leverage their chances to clear the actual exam with flying colors.

  • 21450V – Administering Avaya Aura Communication Manager

    This is a virtual training which is led by an expert trainer, where the candidates will attend the classes for five days and will learn how to administer the Avaya Aura Communication Manager tools. Generally, such a course is requested by those exam-takers who want to combine the interactive training experience with practical lab exercises. Therefore, they will understand how the theoretical information can be applied in a real business context. This course’s price is $3,500 and the vendor’s recommendation for the attendees is to have previously gained knowledge of the 71200V class dedicated to Integrating Avaya Aura Core Components. At the end of the lessons, the candidates will learn how to explain the role and responsibilities that a Communication Manager has within the Avaya Aura core. Also, they will understand how to work with the Communication Manager architecture and summarize the role that a System Manager will have in administering such an interface. Another skill developed during this class is related to outlining and describing the main purpose the CM Feature Access and Communication Manager Dial Plan have. Finally, here, the applicants will learn how to define the CM station and group features.

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7492X Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the capabilities and features of Dynamic Business Advocate
  • Troubleshoot using the Communication Manager Denial Event
Topic 2
  • Describe the Best Service Routing in a multisite environment
  • Describe virtual routing such as Network Call redirection (NCR)
Topic 3
  • List Trace, Display Events, and List Usage
  • Describe virtual routing such as Enhanced Interflow, Adjunct Routing
Topic 4
  • Troubleshoot common call vectoring issues
  • Describe the vector variable operations
Topic 5
  • Describe the Best Service Routing feature in Avaya Aura® Call Center Elite
  • Describe virtual routing such as Basic Service Routing (BSR)
Topic 6
  • Describe Business Advocate (BA) with fundamental call center questions
  • Describe the Service Level Maximizer (SLM)

Avaya 7492X Areas Assessed

The topics tested in the official 7492X exam are the following:

  • Describing different troubleshooting tools within the CM and applying troubleshooting commands such as the “list trace vector”, “list trace vdn”, and “list trace station”;
  • Understanding the general problems that might appear in the traditional call centers and how the Business Advocate feature can help in solving and overcoming such instances.
  • Identifying the Best Service Routing feature in an Avaya Aura Call Center Elite or multisite environment;
  • Troubleshooting the Server that works with Avaya Aura Media;
  • Listing usage alongside trace, and displaying events;
  • Troubleshooting common issues related to call vectoring;
  • Describing different virtual routing features such as the Look Ahead or Enhanced interflow;
  • Troubleshooting different situations with the help of Communication Manager Denial Event;
  • Designing the Business Advocate features and using the basic questions for call center for such situations;

The Avaya 7492X exam is the final step that the candidates need to take if they want to obtain the ACSS Avaya Aura Call Center Elite certification. The prior steps to getting this designation are passing the 7392X Avaya Aura Call Center Elite Implementation exam and the 21450T Avaya Aura Communication Manager Administration R8 test.

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No help, Full refund!

Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the 7492X exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the 7492X exam.

We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the 7492X exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.

This means that if due to any reason you are not able to pass the 7492X actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.

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