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Avaya 7765X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Workforce Optimization Select Implementation and Support Exam |
| Exam Number: | 7765X |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) - Avaya Workforce Optimization Select |
| Available Languages: | English |
| Recommended Training: | New ACSS Avaya Workforce Optimization Select for Enterprise and Midmarket Avaya Learning Center |
| Exam Registration: | Pearson VUE Avaya Testing |
| Sample Questions: |  |
| Exam Way: | Pearson VUE authorized testing center (historically delivered through Pearson VUE). |
| Pre Condition: | Recommended for candidates pursuing the Avaya Certified Support Specialist (ACSS) credential for Avaya Workforce Optimization Select. Hands-on implementation and support experience is recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/_assets/news/NewACSSAvayaWorkforceOptimizationSelectforEnterprise-Midmarket.pdf |
Avaya 7765X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration | - System administration
|
| Topic 2: Architecture and Solution Overview | - Workforce Optimization Select architecture
|
| Topic 3: Maintenance and Troubleshooting | - Support operations
|
| Topic 4: Installation and Configuration | - System installation
|
Avaya Workforce Optimization Select Implementation and Support (7765X) — Questions Candidates Actually Ask
The 7765X exam, officially known as Avaya Workforce Optimization Select Implementation and Support, is the Avaya test that leads to the Avaya Certified Support Specialist (ACSS) - Avaya Workforce Optimization Select certification at the Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Avaya Certified Support Specialist (ACSS) - Avaya Workforce Optimization Select.
Recommended for candidates pursuing the Avaya Certified Support Specialist (ACSS) credential for Avaya Workforce Optimization Select. Hands-on implementation and support experience is recommended.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.avaya-learning.com/lms/_assets/news/NewACSSAvayaWorkforceOptimizationSelectforEnterprise-Midmarket.pdf.
You can book the 7765X exam through the official registration channels below:
Exam delivery: Pearson VUE authorized testing center (historically delivered through Pearson VUE).. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Avaya recommends the following training options for Avaya Workforce Optimization Select Implementation and Support candidates:
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The official Avaya Workforce Optimization Select Implementation and Support outline is organized into 4 domains. The first three are:
- Architecture and Solution Overview
- Maintenance and Troubleshooting
- Administration
See the complete exam topics section above for the full outline and the weighting of every domain.
Avaya Workforce Optimization Select Implementation and Support Sample Questions:
Question 1
Avaya Workforce Optimization Select is setup to use Pacific Time. An agent is located in the Eastern Time zone and the supervisor is located in Mountain Time zone.
When supervisor views the particular agent interaction, in which time zone will the call start time be showing?
A. System Time
B. Pacific Time
C. Eastern Time
D. Mountain Time
Question 2
Which two files have to be copied into JAVA_HOME\jre8\lib\security to enable strong encryption in Java?
(Choose two.)
A. US_export_policy.jar
B. java_security.jar
C. local_policy.jar
D. jce_policy.jar
Question 3
A user is not able to see interactions in the web application.
Which action is not valid for resolving this problem?
A. Verify that the TAPI adapter and Recorder service are running.
B. Verify the SNMP communication in TAPI adapter configuration is not set to Public.
C. Verify that the IP Office System Password is accurate.
D. Verify that the SNMP is enabled in IP Office.
Question 4
With Communication Manager, what is the Avaya Workforce Optimization Select preferred type of integration?
A. SIP
B. TAPI
C. MLS
D. TSAPI
Question 5
Which report will help Supervisors view the Evaluations scores for their team, for the last 6 months?
A. Evaluation Details
B. AHT Trend
C. Evaluation Trend
D. Evaluation Summary
Solutions:
| Question 1 Answer: C | Question 2 Answer: A,C | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: D |
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