Certification exams change, and study material has to keep up. The 72400X (Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support) question bank at Actual4Exams is reviewed continuously and comes with 365 days of free updates, so your 2026 preparation always reflects the current exam.
Avaya 72400X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Exam |
| Exam Number: | 72400X |
| Passing Score: | Typically ~70% (vendor-determined) |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | Certification validity depends on Avaya recertification policy |
| Related Certifications: | Avaya Certified Support Specialist – Avaya Aura® Communication Applications Support (72300X) Avaya Certified Implementation Specialist – Avaya Equinox® Solution with Avaya Aura® Collaboration Applications (71400X) |
| Exam Format: | Multiple choice questions |
| Exam Price: | Varies by region/test provider (USD approx. pricing not publicly listed) |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Delivered via Pearson VUE or Avaya testing partner; onsite or online proctored delivery. |
| Pre Condition: | Recommended: Experience with Avaya Equinox deployments and Avaya Aura Collaboration Applications. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 72400X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and System Management | - Dynamic Configuration Services - System Manager and AADS Configuration |
| Topic 2: Equinox and Aura Architecture | - Components of Avaya Equinox Solution - Integration with Avaya Aura® Platforms |
| Topic 3: Support and Troubleshooting | - Troubleshooting Connectivity and Services - Instant Messaging and Multimedia Messaging Support |
72400X Exam FAQ: What Candidates Ask About Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support
The 72400X exam, officially known as Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support, is the Avaya test that leads to the ACSS certification at the Support Specialist (ACSS) level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Avaya Certified Support Specialist – Avaya Aura® Communication Applications Support (72300X), Avaya Certified Implementation Specialist – Avaya Equinox® Solution with Avaya Aura® Collaboration Applications (71400X).
The 72400X exam contains 60 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 72400X exam is Typically ~70% (vendor-determined), and the official registration fee is Varies by region/test provider (USD approx. pricing not publicly listed). If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
Recommended: Experience with Avaya Equinox deployments and Avaya Aura Collaboration Applications.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.avaya-learning.com/.
Yes. A free PDF demo of the Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 72400X exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support outline is organized into 3 domains. The first three are:
- Support and Troubleshooting
- Equinox and Aura Architecture
- Configuration and System Management
See the complete exam topics section above for the full outline and the weighting of every domain.
Avaya Equinox® Solution with Avaya Aura® Collaboration Applications Support Sample Questions:
Question 1
An Avaya support engineer has advised the customer to use the Diagnostic feature of the Avaya IX Workplace Client for Windows to collect the client log files and attach them to an email message to Avaya Support.
Where in the Avaya IX Workplace Client for Windows can the customer generate an email message with an attached zip archive of the Client logs?
A. Select Settings > Log Pack and then click on Report a Problem.
B. Select Settings > Logs and then click on Report a Problem.
C. Select Settings > Support and then click on Report a Problem.
D. Select Settings > Trouble Ticket and then click on Report a Problem.
Question 2
A support engineer wants to set up System Manager to automatically trap/receive alarms generated by the customer's Avaya solution components and present them under Events > Alarms.
Which two products can System Manager be set to automatically trap/receive alarms using internal Serviceability Agents? (Choose two.)
A. Avaya Aura Media Server
B. Avaya Aura Device Services
C. Avaya Multimedia Messaging
D. Avaya Aura Web Gateway
Question 3
Among other video-related settings on Communication Manager, which parameter on a user's station form/ endpoint profile should be set to "Y" (YES) to allow video on calls between Avaya IX Workplace Clients?
A. Direct Multimedia
B. IP Video
C. Enable Video
D. H.264
Question 4
When troubleshooting an Avaya Equinox Conferencing solution issues related to access from the public network, debugging which component is recommended first?
A. Session Manager
B. Avaya Aura Web Gateway
C. Session Border Controller
D. Avaya Aura Communication Manager
Question 5
As part of the routine health check, a support technician tried to log in to Avaya Aura Device Services (AADS) web GUI. The login failed with the following error message:
Internal Server Error. More details are available in OAMP log.
Which CLI alias command provides quick access to the AADS configuration script for checking configuration parameters and solving this problem?
A. app config aads
B. app configure aads
C. application configure
D. app configure
Solutions:
| Question 1 Answer: B | Question 2 Answer: C,D | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: D |
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