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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

A) Driving efficiencies
B) Customer Satisfaction
C) Bring Your Own Device (BYOD)
D) Simplifying management
E) Work from anywhere

2. Your customer describes a recent situation in which they were not able to accurately forecast demand and were short-staffed as a result.
Which feature of Avaya IX TM Workforce Engagement Select would help this customer mor effectively manage staff?

A) Analyze module
B) Desktop Trigger
C) Workforce Management
D) Coach and Learn
E) Live Monitor

3. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Workforce Engagement Select
B) Avaya IX TM Contact Center
C) Avaya IX TM Spaces
D) Avaya Contact Center Select
E) Avaya IX TM Meetings

4. A customer seeks communications for 150 employees, with access to advanced mobility and customer-engagement features, packaged as an easy-to-deploy appliance.
Which Avaya IP Office TM edition best fits this need?

A) Server Edition
B) Select Edition
C) Essential Edition
D) Preferred Edition
E) Basic Edition

Solutions:

Question # 1 Answer: C,E

Question # 2 Answer: E

Question # 3 Answer: A,D

Question # 4 Answer: D