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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Supervisor
B) cms svc
C) cms adm
D) CMS-Terminal

2. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CM version is not matching CMS setup.
B) There is no network connection to CLAN.
C) CMS version is not configured an the system-parameters features farm,
D) CMS version is misconfigured on the system-parameters features form.

3. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS records the call at the start of the call, and CMS records the call at the end.
B) CMS records the call at the start of the call, and BCMS records the calf at the end
C) BCMS holds data longer than CMS
D) BCMS will not collect data if the link to the CMS is down.

4. A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

A) 10400
B) 500000
C) 100000
D) 15600

5. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
B) The wrong Communication Manager version on the CMS has been selected.
C) The wrong CMS has been installed and the correct server needs to be ordered.
D) This message can be ignored as it is not the reason the link is down.

Solutions:

Question # 1 Answer: A

Question # 2 Answer: A

Question # 3 Answer: A

Question # 4 Answer: C,D

Question # 5 Answer: C