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Avaya 6202 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura(TM) Contact Center Implementation Exam |
| Exam Number: | 6202 |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice, Multiple Select |
| Related Certifications: | Avaya Professional Certification Avaya Aura Contact Center |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Passing Score: | 68% or 700/1000 |
| Real Exam Qty: | 60-65 |
| Recommended Training: | Avaya Official Training: Avaya Aura Contact Center Implementation |
| Exam Registration: | Pearson VUE Registration Avaya Certification Portal |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at authorized Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; recommended 6+ months hands-on experience with Avaya Aura Contact Center |
| Official Syllabus URL: | https://support.avaya.com/certification/ |
Avaya 6202 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Components | 20% | - Server hardware and software requirements - Avaya Aura Contact Center platform overview - Integration with Avaya Aura Communication Manager |
| Implementation Preparation | 15% | - Licensing and activation - Network and security planning - Windows Server configuration |
| System Configuration | 25% | - Reporting and database settings - Contact Center management and routing - Agent and skill configuration |
| Maintenance, Backup and Troubleshooting | 15% | - System backup and restore procedures - Common issues and resolution methods - Monitoring and routine maintenance |
| Installation and Deployment | 25% | - Database setup and configuration - Post-installation validation - Core software installation procedures |
Common Questions About the Avaya 6202 Exam
The 6202 exam, officially known as Avaya Aura(TM) Contact Center Implementation, is the Avaya test that leads to the Avaya Certified Implementation Specialist (ACIS) - Avaya Aura Contact Center certification at the Specialist / Intermediate level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Avaya Aura Contact Center, Avaya Professional Certification.
The 6202 exam contains 60-65 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 6202 exam is 68% or 700/1000, and the official registration fee is $125 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No formal prerequisites; recommended 6+ months hands-on experience with Avaya Aura Contact Center
Entry requirements can change, so confirm the latest conditions on the official exam page: https://support.avaya.com/certification/.
You can book the 6202 exam through the official registration channels below:
Exam delivery: Online proctored or onsite at authorized Pearson VUE test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Avaya recommends the following training options for Avaya Aura(TM) Contact Center Implementation candidates:
Pair any course with the 65 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Avaya Aura(TM) Contact Center Implementation questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 6202 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Avaya Aura(TM) Contact Center Implementation outline is organized into 5 domains. The first three are:
- Maintenance, Backup and Troubleshooting — 15% of the exam
- System Configuration — 25% of the exam
- Installation and Deployment — 25% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
Avaya Aura(TM) Contact Center Implementation Sample Questions:
Question 1
You are installing a new SIP-based Contact Center Manager Server (CCMS)
Which statement about setting up and configuring the hardware connections for the CCMS is true?
A. A direct connection to both the ELAN subnet and the Contact Center Server subnet through a
dedicated NIC is not required
B. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is not
required
C. A direct connection to the ELAN subnet through a dedicated second NIC is required
D. A direct connection to the Contact Center Server subnet through a dedicated NIC is not required
Question 2
A customer has Avaya Aura(TM) Midsize Enterprise (formerly MBT) and is implementing SIP Based
Contact Center Manager (CCMS), They are running the installation wizard and have reached the
installation Data window
Under the SIP Network tab, which IP address should be entered in the SIP CTI Proxy Server field?
A. the AES Server IP address
B. the Avaya Communications Server 1000( CS1000) Network Routing Server (NRS) IP address
C. the SES Server IP address
D. the Media Server IP address
Question 3
You have installed Contact Center Manager Administration (CCMA) and Security Framework on the
same server, The customer wants to force Unified Communications Manager (UCM) users to change their
password every 60 days
Which link under UCM is used to change the password aging setting?
A. Administrative Users
B. Audit
C. Password
D. Policies
Question 4
You have just completed the installation of Contact Center Manager Server (CCMS) and Licensing
Manager on a Platform Vendor Independent (PVI)
How should you complete the installation of the Server Utility?
A. You will need to restart the entire installation process, beginning with the installation of the operating
system
B. You will need to have Avaya support personnel remotely install the Server Utility
C. You can reinsert the installation DVD and run setup exe again, selecting only the Server Utility to be
installed
D. You can install the Server Utility from a shortcut on the Windows Start menu
Question 5
You are installing a new Contact Center Manager Server (CCMS) Application Module Link (AML)
based for use with Avaya Communications Server (CS100)
Which statement about setting up and configuring the hardware connections for the CCMS is true?
A. A connection to the ELAN subnet and the Contact Center Server subnet through a dedicated NIC is
required
B. A direct connection to the ELAN subnet through a dedicated second network interface card (NIC) is
supported
C. A direct connection to the ELAN subnet through a dedicated NIC is required
D. A connection to the Contact Center Server subnet through a dedicated NIC is not required
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: B |
No help, Full refund!
Actual4Exams confidently stands behind all its offerings by giving Unconditional "No help, Full refund" Guarantee. Since the time our operations started we have never seen people report failure in the Avaya 6202 exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the 6202 exam.
We still understand the effort, time, and money you will invest in preparing for your certification exam, which makes failure in the Avaya 6202 exam really painful and disappointing. Although we cannot reduce your pain and disappointment but we can certainly share with you the financial loss.
This means that if due to any reason you are not able to pass the 6202 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
