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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Create Business Design and Deliver Solution Recommendations | - Draft recommendations and present to stakeholders - Map solutions to capabilities |
| Topic 2: Define Architecture Concepts | - Difference between current and future state business capabilities - Use of reference models |
| Topic 3: Capture Requirements | - Establish credibility and stakeholder analysis - Conduct discovery meetings and document findings |
| Topic 4: Create Business Case | - Identify costs, risks and benefits - Executive summary creation |
| Topic 5: Prepare for Requirements Gathering | - Review customer records and published information - Capture insight from existing relationships - Identify expectations and knowledge gaps |
| Topic 6: Refine Business Needs & Perform Business Transformation Analysis | - Perform gap and value chain analyses - Identify business scenarios and pain points |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
1. What should your next step be once you have completed defining your recommended solution?
A) Conduct business requirements analysis
B) Develop business case
C) Present to the relevant stakeholders for buy-in
D) Measure benefits realization
2. Which is true regarding mapping solutions and capabilities?
A) You should ask the customer's IT leader to identify which capabilities they need more details about in order to plan installation activities.
B) You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms.
C) You should focus your time and the customer's attention on a few capabilities that make a strong impact.
D) You should allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer.
3. What two factors could influence the duration of a transition? (Choose two.)
A) Capability complexity
B) Budget cycle and funding
C) The # days it takes to deliver a proposal for a briefing on advanced technology
D) Availability of IT resources for backup and recovery
4. Which is true of a Business Motivation Model?
A) It includes detailed financial goals for the customer
B) It compares the priorities across levels of the customer organization
C) It describes influences that are behind customer priorities and operating activities
D) It requires that you understand the customer's bonus plan for executives
5. Which is the preferred aid to help you structure discovery meetings with customers?
A) Strategic questions Asking Framework
B) An article with a checklist showing advantages of your product vs. competitors
C) IT cost analysis
D) Business case for the last two proposals
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A,B | Question # 4 Answer: C | Question # 5 Answer: A |
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