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Nortel 920-119 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NNCSS-Symposium Call Center TAPI/Agent |
| Exam Number: | 920-119 |
| Related Certifications: | NNCSS Symposium Call Center Series |
| Available Languages: | English |
| Real Exam Qty: | 75 |
| Passing Score: | 70% |
| Exam Price: | $125 USD |
| Certificate Validity Period: | 2 years |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice |
| Recommended Training: | Nortel Official Training |
| Exam Registration: | Pearson VUE |
| Sample Questions: |  |
| Exam Way: | Onsite at authorized test centers |
| Pre Condition: | None required; recommended experience with Nortel Symposium Call Center and basic TAPI knowledge |
| Official Syllabus URL: | https://www.nortel.com |
Nortel 920-119 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Symposium Call Center Architecture | 25% | - Call flow mechanisms - System components and overview |
| Agent Configuration & Functionality | 25% | - Agent desktop features - Agent login/logout and state management - Supervisor and reporting functions |
| Maintenance, Troubleshooting & Support | 20% | - Diagnostic tools and logs - Common issues and resolutions - Performance optimization |
| TAPI Implementation & Integration | 30% | - TAPI service provider installation - TAPI standards and versions - Application integration using TAPI |
Common Questions About the Nortel 920-119 Exam
The 920-119 exam, officially known as Nortel NNCSS-Symposium Call Center TAPI/Agent, is the Nortel test that leads to the NNCSS - Nortel Network Certified Support Specialist certification at the Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as NNCSS Symposium Call Center Series.
The 920-119 exam contains 75 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 920-119 exam is 70%, and the official registration fee is $125 USD. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
None required; recommended experience with Nortel Symposium Call Center and basic TAPI knowledge
Entry requirements can change, so confirm the latest conditions on the official exam page: https://www.nortel.com.
You can book the 920-119 exam through the official registration channels below:
Exam delivery: Onsite at authorized test centers. Seats at popular test centers fill quickly, so schedule early once your preparation is on track.
Nortel recommends the following training options for Nortel NNCSS-Symposium Call Center TAPI/Agent candidates:
Pair any course with the 75 practice questions from Actual4Exams to measure how ready you really are before paying the exam fee.
Yes. A free PDF demo of the Nortel NNCSS-Symposium Call Center TAPI/Agent questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 920-119 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Nortel NNCSS-Symposium Call Center TAPI/Agent outline is organized into 4 domains. The first three are:
- TAPI Implementation & Integration — 30% of the exam
- Maintenance, Troubleshooting & Support — 20% of the exam
- Symposium Call Center Architecture — 25% of the exam
See the complete exam topics section above for the full outline and the weighting of every domain.
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This means that if due to any reason you are not able to pass the 920-119 actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days after your unqualified certificate came out.
