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Salesforce Communications Cloud Accredited Professional (AP) Sample Questions:

1. Universal containers want to include Product A every time they sell the bundle B.
Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

A) Configure the cardinality Min as 0, Max 1 and default as 1.
B) Add a Recommendation rule for Product A when bundle B is added
C) Add an Auto Add rule to include product A with bundle B
D) Configure the cardinality Min as 1, Max 1 and default as 1

2. UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A) Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
B) Inform the business that data migration is completed and errors resolved in development
C) Analyze and resolve any errors that were encountered and perform additional data load for any failed records
D) Raise support case to retrieve a data load report to summarize the data load.

3. United Telecom has release plan for their digital transformation it includes both legacy CRM and their new communication cloud, both of which will be active until the digital transformation is complete. Customer data from the legacy CRM will be migrated into communication cloud as part of first phase of the digital transformation project. There are business critical operations that will remains active in legacy CRM after the first phase of project. Which strategy should a consultant recommended to keep the customer data to sync between the legacy CRM and communication cloud?

A) Allow updated on Customer Data only on Communication cloud and synchronize the update to the legacy CRM
B) Introduce customer data management system as a part of digital transformation to keep customer data up to date
C) Synchronize real time customer data between the two CRMs when updated happens in either of the two CRMs
D) Synchronize real time customer data between the two CRMs at the end of business day using batch updates.

4. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
B) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
C) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
D) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

5. A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A) Use price list history checking the changes done after having enabled the track field history on the Price list entry object
B) Use EPC project feature checking the changes done for the defaulted project after having enable the feature
C) Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
D) Use the versioning feature and comparing the prices for the version product after having enabled the feature

Solutions:

Question # 1 Answer: A

Question # 2 Answer: A,C

Question # 3 Answer: C

Question # 4 Answer: A

Question # 5 Answer: B