2024 Realistic Verified GCX-ARC exam dumps Q&As - GCX-ARC Free Update
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Genesys GCX-ARC Certification Exam is suitable for architects, consultants, and professionals who work with Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification exam is designed to help professionals gain expertise in customer experience architecture, design, and implementation. Genesys Cloud CX: Architect Certification certification exam is also designed to help professionals stay current with the latest trends and best practices in the industry.
NEW QUESTION # 12
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Account Codes
- B. Wrap-up Codes
- C. Resolution Codes
- D. Status
Answer: B
NEW QUESTION # 13
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin>Contact Center
- B. Reports
- C. Admin>Quality
- D. Performance>Agents
Answer: C
NEW QUESTION # 14
Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)
- A. QoS Capture
- B. Protocol Capture
- C. Media Capture
- D. IVR Capture
Answer: B,C
NEW QUESTION # 15
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,4,2,3,6,5,8,7
- B. 1,4,2,3,6,5,7,8
- C. 1,4,3,2,6,5,8,7
- D. 1,3,2,4,6,5,8,7
Answer: A
NEW QUESTION # 16
When you delete a flow, it removes only the current version of the flow.
- A. True
- B. False
Answer: A
NEW QUESTION # 17
Which of the following are valid options under the Data category for Inbound call flows? (Choose four.)
- A. Collect Input
- B. Call Back
- C. Call Data Action
- D. Set Flow Outcome
- E. Data Table Lookup
- F. Get Participant Data
Answer: A,C,D,E
NEW QUESTION # 18
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. Inbound Call Flow
- B. Outbound Call Flow
- C. Secure Call Flow
- D. In-queue Call Flow
Answer: A
NEW QUESTION # 19
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Hours
- B. Seconds
- C. Microseconds
- D. Milliseconds
- E. Minutes
Answer: B,E
NEW QUESTION # 20
You are creating an In-queue call flow and need to inform customers about the approximate time to connect to the agent. Select the correct action.
- A. Approximate Wait Time
- B. Play Estimated Wait Time
- C. Play Wait Time
- D. Hold Music
Answer: B
NEW QUESTION # 21
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Firefox
- B. Safari
- C. Internet Explorer
- D. Avant
- E. Chrome
- F. Opera
Answer: A,E
NEW QUESTION # 22
Architect supplies a built-in _______________ flow.
- A. Inbound Call
- B. Outbound Call
- C. In-Queue Call
- D. Secure Call
Answer: C
NEW QUESTION # 23
Which function is used as part of the decision to route to a different location based on the domain of the sender's email address?
- A. MakeEmailAddress()
- B. EmailAddressLocalPart()
- C. EmailAddressDomainPart()
- D. EmailAddressDomain()
Answer: C
NEW QUESTION # 24
Which definition matches the After Call Work option Optional?
- A. The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
- B. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
- C. The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.
- D. The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
Answer: A
NEW QUESTION # 25
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Collect Input
- B. Call Data Action
- C. Set UUI Data
- D. Set Screen Pop
Answer: D
NEW QUESTION # 26
Why must you create queues for ACD functionality to work?
- A. Queues provide ACD with a means to determine the skill level requirement of an interaction
- B. Queues are the waiting lines for interactions that are routed using ACD
- C. Queues are the waiting lines for the agents who will be assigned interactions through ACD
- D. Queues match agents to an appropriate interaction using ACD
Answer: D
NEW QUESTION # 27
Select all the sections available to configure the global settings for a newly created flow. (Choose five.)
- A. Dependencies
- B. Actions
- C. Data
- D. Event Handling
- E. Speech Recognition
- F. Supported Languages
- G. Prompts
- H. Menus
Answer: A,B,C,D,F
NEW QUESTION # 28
Which of the following feature is used to test the created flow before it goes live?
- A. Test
- B. Validate
- C. Debug
- D. Publish
Answer: A
NEW QUESTION # 29
When creating a schedule, which of these frequency types are available for the Repeating event feature?
(Choose four.)
- A. Quarterly
- B. Monthly
- C. Yearly
- D. Daily
- E. Weekly
- F. Hourly
Answer: B,C,D,E
NEW QUESTION # 30
Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.
- A. True
- B. False
Answer: A
NEW QUESTION # 31
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