[May 16, 2023] Today Updated GCX-ARC Exam Dumps Actual Questions
GCX-ARC exam dumps with real Genesys questions and answers
NEW QUESTION # 10
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,4,2,3,6,5,7,8
- B. 1,4,2,3,6,5,8,7
- C. 1,4,3,2,6,5,8,7
- D. 1,3,2,4,6,5,8,7
Answer: B
NEW QUESTION # 11
Select the categories of ACD skills which can be added to a user or interaction. (Choose two.)
- A. Skills
- B. Language
- C. Queue
- D. Roles
Answer: A,B
NEW QUESTION # 12
If you do not add an emergency flow, Genesys Cloud assumes the open flow to be the default emergency flow.
- A. False
- B. True
Answer: A
NEW QUESTION # 13
When you perform the bulk import, the .csv file is selected and each includes a WAV file and the directory location.
- A. True
- B. False
Answer: A
NEW QUESTION # 14
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Wrap-up Codes
- B. Resolution Codes
- C. Status
- D. Account Codes
Answer: A
NEW QUESTION # 15
Which type of call flow is used to create the call route that routes the incoming call to the respective ACD queue based on the customer's response?
- A. Outbound Call Flow
- B. Inbound Call Flow
- C. Secure Call Flow
- D. In-queue Call Flow
Answer: B
NEW QUESTION # 16
You are the administrator of a contact center and assigned to advertise an upcoming product to your customers. Choose all the correct options for this scenario. (Choose two.)
- A. Use an outbound campaign to promote the product.
- B. Use the prompt feature to play the product details every time customer dials your contact center.
- C. Use the data tables feature for advertising the product.
- D. Use the directory feature for advertising the product.
Answer: A,B
NEW QUESTION # 17
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. Inter-Digit Timeout
- B. Menu Selection Timeout
- C. No Entry Timeout
- D. Timeout
Answer: A
NEW QUESTION # 18
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
- A. Admin>Contact Center
- B. Admin>Quality
- C. Reports
- D. Performance>Agents
Answer: B
NEW QUESTION # 19
What is the maximum prompt file size you can upload?
- A. 25 MB
- B. 20 MB
- C. 10 MB
- D. 50 MB
Answer: A
NEW QUESTION # 20
Select all the naming requirements for prompts. (Choose two.)
- A. A prompt name can contain letters, underscore, and numbers.
- B. A prompt name can begin with a numeric or special character.
- C. A prompt name can contain spaces or special characters.
- D. A prompt name can begin with a letter.
Answer: A,D
NEW QUESTION # 21
What browsers are supported for use with all Genesys Cloud features? (Choose two.)
- A. Opera
- B. Chrome
- C. Safari
- D. Firefox
- E. Avant
- F. Internet Explorer
Answer: B,D
NEW QUESTION # 22
Arrange the listed schedule groups based on call flow priority.
1. Closed
2. Emergency
3. Open
4. Holiday
- A. 2,3,1,4
- B. 2,4,1,3
- C. 2,3,4,1
- D. 2,1,4,3
Answer: A
NEW QUESTION # 23
Select the percentage that indicates a High level in the flow size.
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 24
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. True
- B. False
Answer: A
NEW QUESTION # 25
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Transfer to ACD Flow
- B. Hangup
- C. Transfer to Secure Flow
- D. Transfer
- E. Transfer to Flow
- F. Transfer to Outbound Flow
Answer: A,C,D
NEW QUESTION # 26
What would you select from the Performance menu to view real-time statistics for all active campaigns?
- A. Outbound Campaigns
- B. Scripts
- C. Schedules
- D. Campaign Management
Answer: A
NEW QUESTION # 27
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