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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. What action must always be performed before submitting a new DCF technote?

A) Check for duplicate items in CAST or the Technote Database.
B) Install the DCF Item Creator application.
C) Forward the PMR to the BackEnd.
D) Ask the customer if they agree to open a technote.

2. Where can content of a published Technote be found?

A) in CAST
B) in RETAIN
C) in CCWIN
D) in the Lotus Notes FrontEnd Support teamroom

3. Which action must be done by a FrontEnd (FE) engineer in order to requeue a PMR to the BackEnd (BE) queue using CCWIN?

A) Increase the AQS set level up to 6.
B) Contact BE by phone or using Sametime chat.
C) Fill in the "NEXT QUEUE" field with the FE feedback queue.
D) E-mail BE notifying them of the upcoming customer PMR.

4. What is the OneTeam transfer criteria for PMRs based upon?

A) customer feedback and PMR volumes
B) service objectives and GTS targets
C) sales requirements and metrics
D) international research and management estimation

Solutions: