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Peoplecert ITIL-4-CDS日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Team Collaboration and Shift-Left Approach | - Shift-left principles
|
| Value Streams and Service Delivery | - Value stream mapping
|
| ITSM Practices in Create, Deliver and Support | - Service Level Management
|
| Organizational Structure and Service Value System | - Service value chain integration
|
| Service Performance and Measurement | - Continual improvement
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版) Sample Questions:
組織は、開発サービスに対する需要において、大きな変動を経験する。
組織は全体的な需要を満たす能力は持っているものの、ピーク時に業務を優先する必要がないように、需要の変動を抑えたいと考えている。組織がサービス需要に影響を与えるために最も効果的な行動はどれか？
- A. サプライヤーと連携して業務をアウトソーシングする
- B. 継続的インテグレーションとデプロイメントの紹介
- C. 混雑の少ない時間帯の料金を割引する
- D. 検査専門家の数を増やす
Correct Answer: C 🗳️
このサービスは長年利用されているが、開発や更新は行われていない。
顧客は、サービスを支えるアプリケーションに重要な機能が欠けていると考えているため、不満を抱いている。
どの実践方法が、この問題を特定し、改善策を開始する可能性が最も高いでしょうか？
- A. サービス検証とテスト
- B. サービスレベル管理
- C. 知識管理
- D. サービスデスク
Correct Answer: B 🗳️
マネージャーは、多様な文化的背景を持つメンバーで構成されたチームを率いています。チームの有効性を高め、文化的な違いを効果的に管理するために、マネージャーは何を優先すべきでしょうか？
- A. 企業文化がチームの文化的背景に適合していることを確認する
- B. 境界や制約のない文化的多様性を奨励する
- C. 多様なチーム文化が会社の価値観と合致していることを確認する
- D. 全チームに共通する企業文化を定義し、推進する。
Correct Answer: C 🗳️
組織は、製品やサービスの開発・変更時に遅延を経験する。これは主に、ソフトウェア開発者がコードを個々のリポジトリに保存していることに起因する。
- A. 継続的デプロイメント
- B. 継続的デリバリー
- C. 継続的インテグレーション
- D. 継続的な改善
Correct Answer: C 🗳️
ある組織は、ユーザーの問題管理において、プロセスベースのアプローチからバリューストリームベースのアプローチへと移行しようとしている。
組織はこれらの活動のうち、どれを最初に行うべきでしょうか？
- A. サービスのサポートに最も貢献しない手順を理解する
- B. サービスデスクチームがサービスの作成のより早い段階から関与できる方法を検討してください。
- C. インシデントやサービスリクエストが発生する状況を理解する
- D. 自動化の活用によって改善できる活動を特定する
Correct Answer: C 🗳️
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