Short on study time before your 1Z0-1038-21 exam? The 95 practice questions from Actual4Exams focus on the objectives that matter most in the Oracle Service Center 2021 Implementation Essentials test, so every review session counts. Download the PDF and turn spare minutes into real progress.
Oracle 1Z0-1038-21 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Service Center 2021 Implementation Essentials |
| Exam Number: | 1Z0-1038-21 |
| Related Certifications: | Oracle Service Center 2021 Certified Implementation Specialist Oracle Service Center 2022 Implementation Professional |
| Passing Score: | 62% |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Real Exam Qty: | 95 |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 245 |
| Available Languages: | English |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite testing through Oracle testing providers (e.g., Pearson VUE or PSI). |
| Pre Condition: | No mandatory prerequisite exam; Oracle recommends hands-on experience with Oracle Service Center and Oracle CX products. |
| Official Syllabus URL: | https://education.oracle.com/oracle-service-center-2021-implementation-essentials/trackp_O_SVC21_IES |
Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: API and Integration | - JavaScript API Events
|
| Topic 2: Service Center Configuration and Setup | - User Authentication and Access
|
| Topic 3: User Interface Customization | - Browser UI Design
|
| Topic 4: Service Processes and Case Management | - Incident and Queue Management
|
| Topic 5: Reporting and Analytics | - Standard Reporting Tools
|
Oracle Service Center 2021 Implementation Essentials (1Z0-1038-21) — Questions Candidates Actually Ask
The 1Z0-1038-21 exam, officially known as Oracle Service Center 2021 Implementation Essentials, is the Oracle test that leads to the Oracle Service Cloud Cross-Channel Contact Center certification at the Specialist level. Passing it validates the skills employers expect from a certified professional. It is also associated with related credentials such as Oracle Service Center 2021 Certified Implementation Specialist, Oracle Service Center 2022 Implementation Professional.
The 1Z0-1038-21 exam contains 95 questions, and you have 90 minutes to complete them. Work out your per-question pace before test day, and flag slow items instead of stalling on them — time pressure, not knowledge, sinks many first attempts. Timed mock exams in the Actual4Exams test engines are the most reliable way to build that rhythm.
The passing score for the 1Z0-1038-21 exam is 62%, and the official registration fee is USD 245. If you miss the mark, a retake means paying the full fee again, so book your seat only when you are ready. A practical benchmark: score consistently above the passing line on timed practice tests before scheduling the real exam.
No mandatory prerequisite exam; Oracle recommends hands-on experience with Oracle Service Center and Oracle CX products.
Entry requirements can change, so confirm the latest conditions on the official exam page: https://education.oracle.com/oracle-service-center-2021-implementation-essentials/trackp_O_SVC21_IES.
Yes. A free PDF demo of the Oracle Service Center 2021 Implementation Essentials questions is available, so you can check the question style and answer quality before you pay. Every purchase also includes 365 days of free updates, and if the product expires you can renew the update service at a 50% discount from your member zone.
If you take the corresponding 1Z0-1038-21 exam within 60 days of purchase and do not pass, you can apply for a full refund under the 100% Money Back Guarantee: submit a scan of your enrollment slip and your official Score Report (PDF) within 2 days of the exam date, and the claim is processed within 7 days. Attempts made within 3 days of purchase, downloads without an actual exam attempt, free materials, and expired orders are not eligible, and the candidate name must match the payer name. Prefer new material instead of a refund? You can exchange your purchase for two free products of equal value and keep the update service on your original product. As for delivery, the files are available for instant download and are also emailed to you within one minute of payment — if nothing arrives within 2 hours, contact customer service. There is no limit on how many computers you can install the product on.
The official Oracle Service Center 2021 Implementation Essentials outline is organized into 5 domains. The first three are:
- Service Center Configuration and Setup
- Service Processes and Case Management
- User Interface Customization
See the complete exam topics section above for the full outline and the weighting of every domain.
Oracle Service Center 2021 Implementation Essentials Sample Questions:
Question 1
In which two scenarios would you use multiple interfaces?
A. When your business operates in different lines of business
B. When new business processes need to be supported other than the standard contact center
C. When you need multiple channels enabled such as email, chat,and web self-service
D. When multiple languages need to be supported
E. When your portal needs the support of different channels for login
Question 2
You have a requirement to purge Incidents where the Incidents have not been updated in the last 30days using Data Lifecycle Management. What are the two steps you should do to define a report containing criteria used to purge the records?
A. Set the option to allow switching of data
B. Add default values to runtime filters if used in the report
C. Do not set the deferred execution option
D. Remove Primary keys from all tables used in the report
E. Use a drilldown level to filter the top level
F. Use runtime filters in preference to fixed filters
Question 3
Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?
A. Create a report for the survey scores.
B. Create a polling survey.
C. Schedule the survey on a daily basis.
D. Assign scores to the survey questions and set the status field based on the responses.
E. Write a business rule to reopen the case.
F. Create a transactional survey.
Question 4
You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.
A. The column name contains a punctuation.
B. The column name starts with a lowercase alphabet.
C. Thecolumn name contains a dollar symbol.
D. The column name contains an underscore.
E. The column name starts with a number.
F. The column name contains a space.
Question 5
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?
A. The Browser User Interface (BUI) workspace is not using the standard workspace.
B. The hash value during import doesn't match the hash declared at the end of the rile.
C. Check if the exported file was generated by a product version that is older than the existing product version.
D. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: B,D | Question 3 Answer: D,E,F | Question 4 Answer: C,E,F | Question 5 Answer: A |
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