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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Organization Setup and Administration | 20% | - Security Configuration
|
| Architect and Automation | 15% | - Flow Design
|
| Telephony and Infrastructure | 25% | - Telephony Configuration
|
| Routing and Contact Center Configuration | 25% | - Queue Management
|
| Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. How many types of Genesys Cloud Contact Center Licenses are available?
A) 4
B) 5
C) 3
D) 2
2. Where can you find people in your organization and add external contacts to the organization?
A) Location
B) Documents
C) Directory
D) Activity
3. What are two methods for creating a conference call in Genesys Cloud?
A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Have all attendees call you. When all calls are active, click the Start Conference button.
4. How do you represent your organization when you contact the Genesys Cloud support team?
A) Company Name
B) Agent Name
C) ID
D) Organization ID
5. You must work closely with before completing configurations for external SIP trunks.
A) Genesys
B) The Resource Center
C) Your designated contact
D) Your carrier
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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