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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What additional functionality does Communicate brings to Genesys Cloud?

A) Call center features such as ACD and scripting.
B) Knowledge base features, such as FAQs and Communities.
C) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
D) Directory capabilities, such as advanced search, profiles, and keyword searching.

2. When connecting the Edge appliance to your local area network, which is the best practice to deploy the Edge using two of the standard interfaces - WAN and Port 2?

A) It should be connected to the same network segment that the Bridge server is on.
B) It should be connected to a different network segment that has access to your company intranet.
C) It should be connected to a network segment that has outbound access to the public Internet.

3. You can add more than one outbound route to the contact center.

A) True
B) False

4. Which statement is true regarding chat rooms in Genesys Cloud?

A) There is a maximum of 50 users to a room.
B) You must have the room_user permission to use rooms.
C) Administrators assign people to rooms.
D) Notifications can be turned off per room.

5. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Have all attendees call you. When all calls are active, click the Start Conference button.

Solutions: