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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What are the ways that you can place a call through Genesys Cloud? (Choose two.)

A) Use the Make Call button.
B) Use the built-in Dialpad.
C) Use the Call History.
D) Use the .NET Client.

2. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 4
B) Genesys Cloud 2
C) Genesys Cloud 1
D) Genesys Cloud 3

3. What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)

A) IOS
B) Android
C) Blackberry OS
D) Windows 10 mobile
E) EOS

4. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

A) Create a role for former users and add the user to that role.
B) Rename the user account.
C) Reset the user's password.
D) Set the user to Inactive for 30 days, then delete the user account.

5. Which statements are true regarding the role of Designated Contacts? (Choose three.)

A) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
B) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
C) Designated Contacts are the only people within an organization with access to the Resource Center.
D) Designated Contacts are the only people within the organization who may contact and work with support.
E) Designated Contacts provide the first level of support for their organization.

Solutions: