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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

A) All participants, except the initiator, must click on the Join button in the chat view.
B) Participants automatically placed in the video chat when clicking on the chat room.
C) Other participants must also click on the Open video call icon.
D) All participants must click on the Join button in the video chat view.

2. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

A) You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
B) You must know what groups to create for the new location.
C) You must have the basic profile data for the users at the new location.
D) You must have Admin rights for Genesys Cloud
E) You must have images of all the users located at the new location.

3. What are two methods for creating a conference call in Genesys Cloud?

A) Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
B) Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
C) With multiple active calls, click and drag an unselected call onto the previously selected call details.
D) Have all attendees call you. When all calls are active, click the Start Conference button.

4. What is the maximum file size that a user can upload into Genesys Cloud Documents?

A) 100 MB
B) 2 GB
C) 10 MB
D) No Limit

5. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Documents
B) Admin
C) Chat Icon
D) Activity

Solutions:

Question # 1 Answer: D

Question # 2 Answer: A,D

Question # 3 Answer: A

Question # 4 Answer: B

Question # 5 Answer: A