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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Account, User, and Security Configuration | 20% | - User creation, roles, permissions, and groups - Authentication, security policies, and compliance - Organization and account setup |
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Platform components and services - Implementation lifecycle and best practices - Telephony and networking fundamentals |
| Telephony, Channels, and Integrations | 20% | - API usage, data actions, and third-party integrations - SIP trunks, DID, and call control - Omnichannel configuration (voice, chat, email, messaging) |
| Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies - Queue configuration and management - Architect flow design and deployment |
| Testing, Validation, and Troubleshooting | 15% | - Monitoring, logging, and diagnostics - Pre-go-live testing and validation - Common issues and resolution procedures |
Genesys Cloud Certified Professional - Implementation Sample Questions:
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Company Name
- B. Agent Name
- C. ID
- D. Organization ID
Correct Answer: D 🗳️
What additional functionality does Communicate brings to Genesys Cloud?
- A. Call center features such as ACD and scripting.
- B. Knowledge base features, such as FAQs and Communities.
- C. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- D. Directory capabilities, such as advanced search, profiles, and keyword searching.
Correct Answer: C 🗳️
Select all the sections for the standard profile page. (Choose five.)
- A. Skills & Certifications
- B. HR
- C. Contact
- D. Contact Information
- E. Languages
- F. Relationships
- G. General
Correct Answer: A,B,D,F,G 🗳️
Which of the following statements are true? (Choose two.)
- A. You can view protocol capture logs but not media capture logs.
- B. You can view both protocol and media capture logs.
- C. You cannot view either type of log file.
- D. Media capture logs can be read only with the support of customer care.
Correct Answer: A,D 🗳️
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Create a role for former users and add the user to that role.
- B. Rename the user account.
- C. Reset the user's password.
- D. Set the user to Inactive for 30 days, then delete the user account.
Correct Answer: D 🗳️
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