[Full-Version] 2022 New Preparation Guide of Genesys GCP-GC-IMP Exam
GCP-GC-IMP Practice Exam - 52 Unique Questions
NEW QUESTION 16
If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
- A. In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
- B. In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
- C. In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
- D. In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
Answer: C
NEW QUESTION 17
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Activity
- B. Documents
- C. Chat Icon
- D. Admin
Answer: B
NEW QUESTION 18
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 19
Which architectural approach is used to develop a single application as a suite of small services?
- A. Genesys Cloud Salesforce Architecture
- B. Single Core Architecture
- C. Monolithic Architecture
- D. Microservices Architecture
Answer: D
NEW QUESTION 20
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The Hardware ID (MAC address)
- B. The Base Settings
- C. The phone name
- D. The phone model
Answer: B
NEW QUESTION 21
Calling Name and Address can be overridden.
- A. True
- B. False
Answer: A
NEW QUESTION 22
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. Workspaces
- B. People
- C. Groups
- D. Queues
Answer: A
NEW QUESTION 23
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings > Settings
Answer: C
NEW QUESTION 24
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
- B. The profile information can be used to keep LinkedIn information updated.
- C. The education information can be verified against the human resources database.
- D. When employees have free time, they can review biographies of their peers.
Answer: A
Explanation:
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 25
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A. 100 MB
- B. 10 MB
- C. 2 GB
- D. No Limit
Answer: C
NEW QUESTION 26
You must work closely withbefore completing configurations for external SIP trunks.
- A. Your designated contact
- B. Genesys
- C. The Resource Center
- D. Your carrier
Answer: D
NEW QUESTION 27
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
- A. Calling
- B. Availability
- C. SIP Access Control
- D. Outbound
Answer: C
NEW QUESTION 28
Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?
- A. Communication Services
- B. Public Interface Services
- C. Core Services
- D. Application Services
Answer: C
NEW QUESTION 29
You can add more than one outbound route to the contact center.
- A. True
- B. False
Answer: A
NEW QUESTION 30
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
- A. admin
- B. User
- C. employee
- D. Supervisor
Answer: A
NEW QUESTION 31
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the .NET Client.
- B. Use the Call History.
- C. Use the Make Call button.
- D. Use the built-in Dialpad.
Answer: B,D
NEW QUESTION 32
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Company Name
- B. ID
- C. Agent Name
- D. Organization ID
Answer: D
NEW QUESTION 33
Select the Access level permission types for workspace membership. (Choose three.)
- A. Full Access
- B. Read Only
- C. Partial
- D. Contributor
- E. Write Only
- F. Collaborator
Answer: A,B,D
NEW QUESTION 34
What additional functionality does Communicate brings to Genesys Cloud?
- A. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- B. Knowledge base features, such as FAQs and Communities.
- C. Directory capabilities, such as advanced search, profiles, and keyword searching.
- D. Call center features such as ACD and scripting.
Answer: A
NEW QUESTION 35
You can select multiple files to upload into a workspace in the Documents feature.
- A. True
- B. False
Answer: A
NEW QUESTION 36
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
- A. TLS
- B. The default protocol
- C. TCP
- D. UDP
- E. SIP
Answer: A,C,D
NEW QUESTION 37
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Calls
- B. Admin > Telephony > Phone Management > Phones
- C. Admin > Telephony > Phone Management > Base Settings
Answer: A
NEW QUESTION 38
Which statement is true regarding chat rooms in Genesys Cloud?
- A. Administrators assign people to rooms.
- B. There is a maximum of 50 users to a room.
- C. You must have the room_user permission to use rooms.
- D. Notifications can be turned off per room.
Answer: D
NEW QUESTION 39
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