Updated Nov-2021 Pass GCP-GC-IMP Exam - Real Practice Test Questions
Download Free Genesys GCP-GC-IMP Real Exam Questions
NEW QUESTION 17
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the .NET Client.
- B. Use the built-in Dialpad.
- C. Use the Make Call button.
- D. Use the Call History.
Answer: B,D
NEW QUESTION 18
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings > Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings
Answer: A
NEW QUESTION 19
How do you represent your organization when you contact the Genesys Cloud support team?
- A. Organization ID
- B. Company Name
- C. Agent Name
- D. ID
Answer: D
NEW QUESTION 20
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A. Blackberry OS
- B. Windows 10 mobile
- C. Android
- D. IOS
- E. EOS
Answer: C,D
NEW QUESTION 21
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view both protocol and media capture logs.
- C. You can view protocol capture logs but not media capture logs.
- D. You cannot view either type of log file.
Answer: A,C
NEW QUESTION 22
What additional functionality does Communicate brings to Genesys Cloud?
- A. Call center features such as ACD and scripting.
- B. Knowledge base features, such as FAQs and Communities.
- C. Directory capabilities, such as advanced search, profiles, and keyword searching.
- D. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
Answer: D
NEW QUESTION 23
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION 24
Which protocol is used for transporting Digitized Audio?
- A. RTP
- B. UDP
- C. TCP
- D. SIP
Answer: D
NEW QUESTION 25
Where can you find people in your organization and add external contacts to the organization?
- A. Activity
- B. Location
- C. Documents
- D. Directory
Answer: D
NEW QUESTION 26
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. When employees have free time, they can review biographies of their peers.
- B. The profile information can be used to keep LinkedIn information updated.
- C. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
- D. The education information can be verified against the human resources database.
Answer: C
Explanation:
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 27
Select all the sections for the standard profile page. (Choose five.)
- A. Languages
- B. Contact
- C. Contact Information
- D. Relationships
- E. Skills & Certifications
- F. General
- G. HR
Answer: C,D,E,F,G
NEW QUESTION 28
How do you represent your organization when you contact the Genesys Cloud support team?
- A. ID
- B. Company Name
- C. Agent Name
- D. Organization ID
Answer: D
NEW QUESTION 29
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view both protocol and media capture logs.
- C. You cannot view either type of log file.
- D. You can view protocol capture logs but not media capture logs.
Answer: A,B
NEW QUESTION 30
You can select multiple files to upload into a workspace in the Documents feature.
- A. True
- B. False
Answer: A
NEW QUESTION 31
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A. No Limit
- B. 100 MB
- C. 10 MB
- D. 2 GB
Answer: D
NEW QUESTION 32
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts are the only people within an organization with access to the Resource Center.
- B. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- C. Designated Contacts are the only people within the organization who may contact and work with support.
- D. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- E. Designated Contacts provide the first level of support for their organization.
Answer: A,C,E
NEW QUESTION 33
How many types of groups are there by default?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION 34
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that is not accessible to the public Internet.
- B. A network segment that has access to your internal LAN.
- C. A network segment that has outbound access to the public Internet.
- D. A network segment connected directly to Customer Care.
Answer: C
Explanation:
Reference:
%20interface%20deployment,to%20configure%20a%20static%20route.
NEW QUESTION 35
You can add more than one outbound route to the contact center.
- A. True
- B. False
Answer: A
NEW QUESTION 36
......
GCP-GC-IMP Dumps 100 Pass Guarantee With Latest Demo: https://www.actual4exams.com/GCP-GC-IMP-valid-dump.html
Pass Your Exam With 100% Verified GCP-GC-IMP Exam Questions: https://drive.google.com/open?id=1kazLfQfkYM4lEMLksEKAuKWkRQCkPR0M