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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A) Answer Pending

2. Which two settings are required to receive emails as a QoS Alarm from a remote IP Office site? (Choose two.)

A) Go to System > "System event" tab > Alarm Tab, create the new alarm and insert the email address that must receive the QoS alarm message.
B) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send message.
C) Go to System > SMTP tab, put the email address used by IP Office to send the message.
D) Go to System > SMTP tab, put email address to the destination of all messages.
E) Go to System > "System event" tab, choose the "email" option and put the email address used by IP Office to send messages then go to the SMTP tab and insert the email used by VMPRO.

3. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) The 5420 DS is no longer supported.
B) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.
C) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
D) Start the IP Office Manager application.
E) The 5420 DS is corrupted and must be replaced.

4. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) The agents monitored by CCR can only be in one group.
B) Queuing groups are not supported for CCR.
C) Collective groups are not supported for CCR.
D) All agents in a CCR group need to have the same set type.
E) CCR must pull data from the highest numbered group of which the agent is a member.

5. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) CCR Agent is checked on the user's telephony tab.
B) All of the CCR licenses are being used.
C) The CCR Agent is not an CCR administrator.
D) The CCR agent is in After Call Work (ACW).
E) The CCR Agent is not logged into the phone.

Solutions:

Question # 1 Answer: A

Question # 2 Answer: A,C

Question # 3 Answer: D

Question # 4 Answer: C

Question # 5 Answer: A