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IBM Exceptional Web Experience Sales Mastery Test v1 Sample Questions:
1. Which is NOT a key element of an Exceptional Web Experience?
A) Consuming
B) Engaging
C) Trustworthy
D) Portable
2. Which of the following is NOT a concern facing Government agencies that WebSphere Portal can assist with?
A) Online voting with virtual ballot boxes
B) Self-service social services portals
C) Transparency in government
D) Tax collection using e-forms
3. What is the IBM Customer ExperienceSuite?
A) IBM's premiere support website.
B) A training session at IBM Customer Briefing Centers that showcases WebSphere Portal's capabilities.
C) One of the new Industry Templates for WebSphere Portal.
D) WebSphere Portal's top lead-with offering to help organizations create customer-facing online experiences that are highly engaging, personalized and differentiated.
4. Which of the following is NOT a concern facing Travel and Transportation companies that WebSphere Portal can assist with?
A) Improve operational efficiency while reducing environmental impact
B) Predict demand and optimize capacity
C) Improve the end-to-end customer experience
D) Negotiate discounts on fuel prices
5. What do IBM's selling tools and research frequently point out about the importance of IT in software purchase decision making?
A) IT defers to line of business executives regarding purchasing needsand purchasing decisions.
B) IT has a significant influence on purchase needs, but little impact on actual purchase
decisions.
C) IT has little to no influence on purchase needs nor purchase decisions.
D) IT has ultimate decision-making power and should be your onlycontact.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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