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HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP PPS ServiceOne Overview | 25% | - ServiceOne value proposition and benefits - PPS portfolio positioning - Delta update changes from previous version |
| Topic 2: Sales Process and Implementation | 20% | - Renewal and extension policies - Quoting and registration procedures - Terms, conditions and eligibility rules |
| Topic 3: Service Offerings and Coverage | 30% | - Deployment and support services - Care Pack services and contractual services - Warranty upgrades and extensions |
| Topic 4: Customer Needs and Solution Matching | 25% | - Aligning ServiceOne to customer requirements - TCO and ROI communication - Identifying customer business and IT challenges |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
What is true about HP Standard Contractual Services?
- A. HP standard Contractual Services can provide special customer delivery requirements, such as project
management. - B. The HP Standard Contractual Services are annual services for multiple products on one agreement.
- C. HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale. - D. Each HP Standard Contractual Services agreement is linked to one hardware serial number.
Correct Answer: B 🗳️
When the start date of HP Care Pack Services is bought 85 days after the hardware purchase (during the
9 0 days period)?
- A. The date of the hardware purchase
- B. The date of the HP Care Pack Services purchase
- C. The HP Care Pack Services registration date
- D. One day after the HP base warranty expires
Correct Answer: A 🗳️
Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)
- A. HP Post Warranty Care Pack
- B. HP Defective Media Retention
- C. HP Maintenance Kit replacement
- D. HP Refresh Services
- E. HP Contractual Services
Correct Answer: B,E 🗳️
Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?
- A. HP Custom Contractual Services
- B. HP Care Pack Services
- C. HP Priority Services
- D. HP Standard Contractual Services
Correct Answer: B 🗳️
A customer is three months from the expiration of their existing service engagement. When you discuss a
renewal, they express a desire to keep their existing hardware with a higher level of service. They would
also like to manage all their devices under one agreement with multiple payment terms. A review of their
hardware inventory shows that it is supported for one more year. Which renewal option should you
offer?
- A. Purchasing an extended warranty
- B. Upgrading with HP Contract
- C. HP Post-Warranty Care Pack
- D. Hardware Refresh
Correct Answer: B 🗳️
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