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HP HP5-H10D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Overview of HP PPS ServiceOne Services | - ServiceOne Services delivery and implementation - ServiceOne Services portfolio and offerings - ServiceOne Services sales process and tools - ServiceOne Services operations and management - ServiceOne Services customer engagement and management |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?
- A. 14%
- B. 34%
- C. 44%
- D. 24%
Correct Answer: C 🗳️
When do HP Care Pack Services need to be registered?
- A. within 30 days after the expiration of the warranty
- B. within 10 days after the purchase of the hardware
- C. within 90 days after the purchase of the hardware
- D. within 10 days after the purchase of the care pack
Correct Answer: D 🗳️
An existing customer is supported with an HP Care Pack Service engagement. When attempting to renew
the engagement with the customer, which provision would require HP Contractual Services?
- A. The entire cost pre-paid
- B. A warranty purchased at the time of the product purchase
- C. Multiple products, at various service levels, all under one agreement
- D. One service level with risk mitigation
Correct Answer: C 🗳️
When is the best time to offer HP Contractual Services?
- A. 10 days after the expiration of the HP base warranty
- B. Upon renewal of the existing services agreement
- C. Anytime during the hardware lifecycle
- D. At the time of the new hardware purchase
Correct Answer: B 🗳️
Which type of HP service sends a trained technician to the customer business for hardware repair?
- A. Onsite repair
- B. Offsite repair, offsite return
- C. Accidental damage protection
- D. Offsite repair, pick and return change
Correct Answer: A 🗳️
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