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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. How do today's customers interact with a brand?

A) None of the above.
B) Customers expect a dedicated and independent system for each channel for more focused service.
C) Customers are increasing using only a single channel for all their interactions.
D) Customers expect the brand to provide a seamless and consistent cross-channel
experience.

2. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?

A) WebSphere Commerce does not manage the customer experience.
B) Any B2C touchpoint, excluding B2B.
C) Web, mobile, call center, in-store, and extended channels such as social networks.
D) Web only.

3. What types of changes CANNOT be done in the CPQ on Cloud deployment mode?

A) Interfaces to 3rd party software packages.
B) Configuration of foundation and channels.
C) Extend DB
D) UI stylesheets

4. In what phase of the Smarter Commerce lifecycle does WebSphere Commerce solution fit into?

A) Personalization and marketing across all channels
B) Sourcing and procurement of goods and services.
C) Servicing customer needs across multiple channels.
D) Selling and fulfillment across channels.

Solutions:

Question # 1 Answer: D

Question # 2 Answer: C

Question # 3 Answer: A

Question # 4 Answer: D