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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Deliver case workers the solution in a fraction of time of other approaches
D) Integrated analytics help organizations understand the impact of case loads.

2. The LIVE customer profile is particularly valuable as a predictor since it

A) keeps all customer history in a cookie on their computer
B) captures all web interactions for any customer
C) solicits customer feedback directly
D) maintains visit activity over time, and also captures off-site impressions

3. Which of these provides shopping flow optimized for smart phones, eMarketing spots tailored to mobile users and cross channel shopping/fulfillment capability?

A) Mobile starter store.
B) Commerce light.
C) Mobile shopping studio.
D) Mobile framework.

4. Which of the following increases the complexity of trying to provide a seamless customer experience?

A) Many customers use a variety of touch points in the purchasing process.
B) A large and increasing number of customer segments with varying expectations.
C) Many business functions required for effective commerce are executed outside the enterprise.
D) All of the above.

5. Smarter Commerce capabilities are packaged and delivered as what?

A) Software, hardware, and services to deliver specific business process capabilities which support each phase of the commerce cycle.
B) Middleware components requiring additional business function software.
C) A simple monolithic application for each phase of the commerce cycle.
D) A single, high-value, shrink-wrapped, solution for commerce.

Solutions: