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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains multiple child cards inside the state of a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?

A) Allows multiple data sources to be used
B) Enables the FlexCard to be used on a community page
C) Allows conditional views with the Toggle element on each child card
D) Enables easier global styling changes

2. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a Conditional View to the last step
B) Add a Validation Rule to the Contact object
C) Add a DataRaptor to retrieve the email address
D) Add a Set Errors element

3. In OmniScript, how can pages or groups of fields be controlled based on the choices made by the user?

A) Use the Radio Input property for a Step or Block element
B) Add Cancel and Save options for the user
C) Create child OmniScripts for branched flow
D) Use the Conditional View property on a Step or Block element

4. A consultant is designing a Flexcard for a client. The client wants to customize the look of each element on the Flexcard.
What tool should the consultant use to meet the client's requirements?

A) Use the style panel in the Flexcard Designer to customize the look of each element.
B) Use Integration Procedures to customize the look of each element.
C) Use Data Mapper to customize the look of each element.
D) Use Omniscripts to customize the look of each element.

5. A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers

A) Omni Script
B) OmniStudio Actions
C) Navigate Actions
D) FlexCards
E) Flyouts

Solutions: