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HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP Supplies Sales Cycle & Value Proposition | 30% | - Identifying customer needs and pain points - Positioning Original HP supplies benefits - Quality, reliability, and yield advantages - Hidden costs of non-genuine supplies |
| Topic 2: HP Programs, Tools & Sustainability | 25% | - HP Planet Partners recycling program - HP sales and support resources - HP Instant Ink and subscription services - Sustainability and environmental impact |
| Topic 3: HP Supplies Portfolio | 30% | - Comparison with non-HP supplies - HP specialty media and paper - HP JetIntelligence and ink technologies - Original HP ink and toner cartridges |
| Topic 4: Business Outcomes & Competitive Differentiation | 15% | - Protecting printer hardware and warranty - Maximizing long-term customer value - Reducing downtime and service calls |
HP Selling HP Supplies 2020 Sample Questions:
1. What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
A) 20 years
B) 50 years
C) 200 years
D) 500 years
2. A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
A) Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
B) Original HP supplies work the first time, every time.
C) Non-HP supplies are not recyclable and are costly to dispose of properly.
D) Non-HP supplies are usually counterfeit and buyers can be subject to fines.
E) Original HP supplies help reduce service calls, minimizing printer downtime.
3. An international enterprise is interested in the HP recycling effort for ink and toner cartridges. What is an important consideration for this company to understand?
A) Programs to recycling used Original HP and Samsung ink and toner cartridges vary according to country.
B) HP recovers precious metals from used Original HP and Samsung cartridges and shares them in countries lacking those resources.
C) Privacy regulations determine the type of cartridges and supplies that can be recycled in certain countries.
D) Governments in more than 190 countries worldwide restrict recycling centers to locations that are outside of urban areas.
4. How do HP Customer Delivery Inspections (CDIs) protect enterprise and public-sector customers?
A) by holding free seminars to educate customers about the counterfeiting dangers and ways to detect counterfeit products
B) by assessing public tenders and related bids tor suspicious supplier names used in the bill of materials
C) by certifying distribution vendors that have installed security measures at their warehouses and on their delivery vehicles
D) by examining suspicious large or mid-sized purchases for counterfeit and illicit products
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,E | Question # 3 Answer: A | Question # 4 Answer: D |
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