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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
B) Machines are more reliable than people.
C) Your people are costing you too much money. Let me show you how to replace them with computers.
D) People don't add to the shareholder value, only profits do.

2. Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.

A) Security
B) Manufacturing and Supply Chain Management
C) Accounting
D) Operations and Human Resources

3. The IBM set of Social Software products provides solutions that are:

A) open standards based and easily integrated into Microsoft and other vendor software stacks
B) accessible via cloud or on premises deployments
C) accessible via desktop, mobile and tablet devices
D) All of the above.

4. Which product line represents the front-end and people-focused area of IBM's Social Business platform?

A) IBM Cognos
B) IBM WebSphere
C) IBM Collaboration Solutions
D) IBM eCommerce

5. Who cares about Social Business at your customer site?

A) Selling software and services should be your prime concern, not what the customer needs
B) Social Business strategy is not affected by internal requirements.
C) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
D) Only IT should control the requirements and specifications for Social Business.

Solutions: