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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
1. What is one of the goals when first meeting with customers?
A) Provoke your customer to thought and action as to how Social Business is changing how we work.
B) Ask them which products they are going to buy today
C) Determine how much budget they have
D) Deliver high-pressure sales tactics to close the deal
2. What is the flagship (leading product) of IBM social software?
A) IBM WebSphere
B) IBM Connections
C) IBM Tivoli Manager
D) IBM Lotus Quickr
3. A key part of Engaging Through Experiences, a social exceptional experience should be integrated, interactive, and ___________.
A) Informational (helpful)
B) Identifying (personalized)
C) Insulated (private)
D) Incredible (awesome)
4. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.
A) limit access to social media site by employees and partners
B) ensure that strategies are pushed down into the organization
C) be transparent with two-way dialog
D) do not respond to negative statements in social media sites
5. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?
A) Broad support of industry leading vendors
B) Standards-based APIs
C) Rich-text support in chat
D) The ability to see the sender of an e-mail is online right from your inbox and chat right away
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D |
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